Privacy Policy | SurrendaSoft

Last updated: May 2026

1. About This Policy

This Privacy Policy applies to the website surrendasoft.com, operated by SurrendaSoft Pty Ltd (ABN 87 687 922 729). It explains what information we collect when you visit this website and how we use it.

Our individual service websites (IT Support, Consulting, KleinTech Home Help) have their own privacy policies covering data collected through their contact forms and services.

2. Information We Collect

This website does not have a contact form and does not collect personal information directly from you. However, we do collect anonymous usage data through analytics.

Analytics data collected automatically:

Pages visited and time spent on each page
Referring website or source
Browser type, device type, and operating system
Approximate geographic location (country/city level, not precise)
Scroll depth and navigation patterns

This data is collected in aggregate and cannot be used to personally identify you.

3. Analytics Provider

We use Google Analytics (via Firebase) to understand how visitors use this website. Google may collect and process data in accordance with their own privacy policy.

Google's privacy policy: policies.google.com/privacy

4. Cookies

Firebase Analytics uses cookies and similar technologies to distinguish visitors and analyse usage patterns. These are first-party cookies set by Google's analytics service.

You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to view this website.

5. How We Use This Data

We use analytics data to:

Understand which pages and services are most relevant to visitors
Improve website content and structure
Monitor website performance

We do not sell, trade, or share analytics data with third parties beyond Google.

6. Data Retention

Analytics data is retained for up to 14 months, after which it is automatically deleted by Google. We do not export or store analytics data in any other system.

7. Your Rights

Under Australian Privacy Law, you have the right to:

Know what personal information we hold about you
Request correction or deletion of your information
Opt out of analytics tracking (via browser settings or Do Not Track)

Since this website does not collect personal information directly, most data subject requests will relate to analytics cookies, which you can manage in your browser.

8. Service-Specific Policies

If you use one of our services, the relevant privacy policy applies:

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact

If you have questions about this Privacy Policy, contact us at hello@surrendasoft.com.